Do not buy from them! It's a total joke of a company and service. I've ordered a Hugo Boss frame on the 09.05.2018 at Glasses123.co.uk, today it's 19.06.2018 and I still haven't got the item yet. On the 23th of May their support assured me my order will be dispatched with a few days. I've written bunch of email about refund and non will be answered. How on earth a company like this still can operate in the UK? So a few days ago I've ordered the frame in somewhere else I got it within 48 hours.
Original Comment Report...

I don't know how to update the previous review, so am submitting a new one with updated content. 28 days after my order was placed and my card was charged, 26 days after I got someone to confirm that they HAVE the frames I wanted in stock and that they would be dispatching it "soon", I have yet to receive any frames. I've asked for a refund but have yet to receive a confirmation that they will process it as getting in touch with this company is a nightmare. I'm now going to follow up with my bank with a forceful refund, something I've never had to do in over 20 years of online shopping. I would give Glasses 123 MINUS 1000 stars if I could, as their service (or lack of!) has been miserable, to put it kindly. STAY CLEAR OF THIS SHOP - IT'S TOTALLY NOT WORTH IT! Even if you EVENTUALLY get the items, all the hassle and wait is just NOT worth it!
Original Comment Report...

Placed online order for frames two days ago, just the frames, no lenses, got my money taken immediately but after two full working days they haven't updated the tracking for the order, the emails they have either bounce or don't get answered, no one answers the phone for two days, read other reviews on other sites about similar bad experiences (should have read them before, was fooled by google showing their site as one of the recommended ones, even though they have a low 2.3/5 rating in google's business review... NOT happy in any way...
Original Comment Report...