Tesco Opticians Chester Rd Trafford. An NHS voucher for varifocals is £67.50, at my test in December yet again my prescription has changed. This time went for varifocal. Was given basic varifocal at £45. Went to collect glasses, could only see distance. The fit was awful I had to tilt head far back to read with them! The frames were adjusted many time. I was told it would take 4 weeks to adjust to varifocals. This did not happen, went back within the 4 weeks. It took a lot of persuasion but was eventually given another appointment with 'their very best optician" surely that should not be an issue! Prescription was correct but advised that I needed the "digital" lenses at £169, even though I told them many times that I have an NHS voucher. I opted for the lenses at £109, even though my voucher is £67.50 which I pointed out, they refused to take £67.50 off the price of these lenses. Tesco stating that my voucher had been used on my previous £45 lenses. They condescended to give me a refund of £45 off my new lenses. I would like to know why the did not at any time explain how much my voucher was worth. Also I would like to know where the £22.50 that was not used on my glasses has gone! I have had to go with out food and heating to pay for the new lenses. I was charged £64 for the new lenses, which is appalling, it should have been £41.50. Please explain why these opticians and their assistants do not explain NHS vouchers to customers! I will not used you again.
Original Comment Report...

Had to wait 15 minutes to be seen by anyone. Then told that I had to wait another 20 minutes for a small, routine repair. This is the second time I had to return to the store for this repair, which had not been done properly in the first place. there appears to be a chronic staff shortage, and no-one to receive customers.
Original Comment Report...