Specsavers Opticians is an optician near Braintree and provides a list of services listed below if available. This optician has 1 reviews with a rating of 1 out of 5.
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Patient Reviews
Specsavers Opticians
By:
Shelley
Rating:..
Jun 18 2019
I have been wearing glasses since I was 6yrs old so am well versed in having an eye check done. Was due for my 2 year check up so 3 weeks ago went online and booked appointment. Was very easy to do. Arrived at appointment 10 mins prior as requested by text everything still good.. now this is where its goes wrong. Was called in to see optician did check which was extremely fast had to ask him to slow down with the which is better 1 or 2 etc. 5 mins later I'm walking out with a new prescription in hand. Once I got home I realised I was only with him for about 5 mins and something told me it wasnt right. Gutt feeling is nearly always right made another appointment at a different branch and got a re check. Just as well as the 1st prescription was totally wrong this optician even put the lenses in his machine the 1st had prescribed and I couldn't see a thing was like looking through thick fog and as for see letters there was no chance. Sorry to say I wont be going back to braintree and this guy needs re training. However The service I got at Sudbury was 1st class and will be going there from now on. Original Comment Report...
Reply from Specsavers Opticians Wed, 24 Jul 2019 09:08:41 +0100
Hello, Our vision is to passionately provide the best value eye care to everyone, simply, clearly and consistently, exceeding customer expectations every time. I was concerned to read your dissatisfaction with our customer service and your Specsavers experience. We pride ourselves on our professional and courteous service and we are sorry if on this occasion that was not your experience. We would like to look into this further, please could you complete the following form and provide us with more detail so we can have your concerns looked into: https://www.specsavers.co.uk/news-and-information/customer-service/contact-us