My daughter had used this opticians for over 25 years, however... Her appointment was for 9.30am. She now lives the other side of Wolverhampton. She was unable to get a wheelchair accessible black cab as they were all on school runs, so decided to get there herself in her wheelchair - a journey of about an hour, if not longer. She rang Overton's twice on the way to let them know she was going to be late. They rang back to cancel her appointment. Despite my daughter being more than halfway there, she then had to turn round and go back home. I'm livid to be honest, I've never seen more than 2 customers in there at any one time and frankly I think its out of order to call her back to cancel her appointment when she had done her best to get there - in a wheelchair - from Chapel Ash. They've done her a favour as I've advised her to visit a much closer opticians in the town centre from now on. Shame on you Overton's, really?????