Some excellent service at Boots opticians. My wife's glasses have been repaired and I was served by Nikita who was very pleasant and helpful.

I was assisted at the opticians by a lovely lady called Sana, who came to my rescue; Sana saw what my issue was and went well out of her way to assist me, always with a smile. She is like a breath of fresh air in this opticians branch which would otherwise have scored rather badly. Before Sana had intervened, several times, over a period of weeks, I had asked various other ladies working there for assistance, without any joy. Every time I returned to the shop to chase the matter, it was as if I hadn't asked, they did not seem interested; I had been very disappointed. So my thanks go to Sana, I suggest that she should be tasked to train the rest of the team in good customer service and common courtesy with a smile; they could learn a lot from her.