My family and I have been using this place for years. In the past, I had nothing but praises for them. I even recommended my friends to go there. They have some satff changes recently including an optician who has retired. Since then the standards have slipped. Customer services have clearly slipped specially if they find out that teh customer is getting new glasses made from elsewhere. I live outside Southampton but was going there out of loyalty but getting glasses made when someone can do the same closer to home is no brianer for myself. I had a very bad experince including being told that if we want glasses made elsewhere then we can get eyes tested elsewhere as well(kids are free testing and we adults pay for our tests). I have now taken their advice and will be going elsewhere. It is great shame that we have to do this after so many years.

Not what they used to be…. Old optician is gone. Really rude staff ( I think that guy is the owner) He can really do with a few lessons in politeness and customer services. Not going to use them anymore