I visited these opticians recently. This was my second time and the first occasion was perfect. I would have recommended them to anyone. However what a change 2 years make to what had been a very positive experience. Firstly while waiting for my eye test my phone said there was WiFi, however when I explored this it was through Facebook which I am currently deleting due to the data scandal. But in any case I am not sure why WiFi is only accessed in this way. The eye test was a positive experience with the optician very helpful, informative and friendly. However I did feel at this point there was gentle upselling but was not convinced until I went to choose new frames for glasses. Initially the assistant tried gently to guide me to varifocals telling me I would not be able to use reading glasses in the same way. She was clear that she was trying to give me all the options, which she gave as a reason. I kept my old frames for one set of glasses and got one set of new frames. The price of the new frames and lenses was less expensive than just getting new lenses which has really confused me. I like my frames and somehow I thought getting only lenses would be cheaper but not here. I tried to explore this when I was picking up my glasses and no adequate reason was given to me apart from telling me they were unique in facilitating me to use my old frames other places would not. I was asked for feedback by the opticians which I have given to them but not had a response of any sort as yet. I feel I was seen as a cash cow which on reflection is very uncomfortable for me. I recognise now that in future I should not just get my glasses where I get my eyes tested.
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