We visited the Specsavers in Wallasey, this morning, as we had an appointment for our son, who is autistic. This was his first visit for an eye test, as usually we would have gone to the hospital, so you can imagine how worried we were about this appointment. When our son has a change in his usual routine, it can sometimes end in a meltdown, which can last for a very long time, and can be very distressing for all the family. We were welcomed by a member of staff who was amazing, she very slowly, and carefully explained everything that would happen during our visit, and then talked though the pre examination with him. Once this was completed she then sat us away from the other customers, so that there wasn't too much noise for our son, which he finds difficult to deal with. We were then shown into the room for his examination, and again the opthologist (sorry we didn't get your name), was amazing, and spoke to our son slowly and gave him time to answer his questions. Next we needed to choose his new glasses, and were assisted by another member of staff, who again took her time to go through several pairs of glasses, until we found the right pair. Finally a lovely lady (again, we're sorry, but we didn't catch your name), made sure that the glasses, which he had chosen fitted correctly and arranged our next appointment. Thanks you all, so, so much for your excellent care and attention.
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