Trying to book a radiology appointment privately at Springfield Hospital but processes are unnecessarily tedious and not timely. Called for an appointment and I was asked to email a referral letter. This done, I then waited an hour and called back only to be told that even though the email had been received, it now needed to be loaded onto the system before they would make contact to offer times. The reason I go privately is to avoid waiting times and sitting around waiting to be contacted, especially navigating this around work and meetings. I cannot understand why one cannot book the next availability so I can get on with planning. Other hospitals are much more efficient! Springfield hospital is becoming an expensive NHS. It may be better use of my time travelling into London.

paid for two ears for microsuction done one only could not do other but got charged for two , wanted to go back and do other but wanted me to pay again.not happy