Reply from Ramsay Healthcare UK Operations Limited
Fri, 24 May 2019 10:13:05 +0100

We apologise for the experience you’ve had during your time at Pinehill. We would like to understand the issues further if you can call us on 01462 427205 please so we can then look to take appropriate measures internally.

i was due for an NHS hearing test appointment 13/09/19.booked in july, for the date & time convenience rather than first available. on the 11th they decided to cancel & give me an appointment the next day , when i would be 200 miles away. not a big deal if they had contacted me on the 11th, but no they posted a letter that arrived in the afternoon on the day of the appointment.luckily i was ready to leave a little bit early & decided to open the 2 letters that had arrived at 4.50pm. so i immediately phoned & had to queue it was answered at 4.58 but cut off, so i called back straight away, but they had put the answerphone on. i left a message & got a callback from the private appointment lady who apologised & cancelled the next day appointment.but couldn't re book . she said the NHS people would callback i explained i work in a poor signal area i would be available just before 9am or 4.55pm. they attempted a call monday at 8.57am that didnt get through. they have never tried again despite me leaving a further message as yet again no one to answer. i have used pinehill for many years as a private & NHS patient & have noticed a steady decline in every aspect.