I was served today 9/04/2022 around 4.45pm by a very sullen, rude assistant. (Yes you with the long hair).I asked for an emergency supply of medicine I have ran out off. She looked at me disapprovingly and said we need a repeat prescription. She then became impatient whileI searched for it on my phone. When I showed her the prescription she said that anyway the pharmacist is on a break and even once he/she came back it would take more than half an hour’s wait. When I said I couldn’t wait she sighed and turned on her heel.She just couldn’t be bothered. As I was leaving another customer said she had been rude to her earlier. Time for this pharmacy to look at Customer Service training. As I said to the assistant, “it’s nice to be nice”.

Go to Flemings Pharmacy, Liberton Brae. Friendly and efficient staff.

They said they’d phone me and let me know when to collect my prescription. 12 days later I go and collect it - no phone call from them and it was dated two days after I handed it in. This keeps happening and if I’ve tried to collect it they say wait until we phone you. The staff there are really unfriendly as well. Rude. Abrupt.