I've made a complaint about this chemist to their head office. I rely on them to deliver 6 different medicines during each month, because I'm unable to reliably leave my home due to disability. I'm currently on an intensive course of rifampacin to try and cure a degenerative skin condition - interupting that course is detramental to the chance of curing it. I ordered it and four of my other medicines with the GP, the perscription was sent across to Cohens to be arranged for delivery. When things were delivered, the rifampacin was missing. I thought maybe it was being ordered in, so I waited 2 days in case it showed up, all the while running lower on what I had left of my previous month's supply of medicine. After 2 days my carer called to find out when it would be delivered. At first the woman who answered the phone claimed everything on my perscription had been sent. Then she asked what was missing, and when we said rifampacin she changed her mind - she told us there was a manufacturing problem and that nobody, anywhere could get hold of rifampacin 150mg. At no point had they contacted me to tell me that, instead they chose to just leave me without a vital medication, potentially affecting my ability to be cured of a degenerative disease by stopping treatment. They also refused to return the perscription to my carer so we could get it filled elsewhere. They said we'd have to get my doctor to issue a new one because their policy is not to return perscriptions they can't fill. As it turns out, they were lying anyway about there being a manufacturing crisis. We found this out after my GP's receptionist spent the morning ringing around my dermatologist and a bunch of local chemists trying to find alternatives for me if I have to change medicines due to a shortage. The chemist 5 minutes down the road from Cohens got it in stock this morning. Some serious crisis, that. This all adds up to them leaving a disabled woman without her medication indefinitely because their policy is to neither return the perscriptions or even contact you to let you know that they can't fill it. I'm really shocked and horrified that they're that feckless with this kind of thing. Rifampacin is usually used to treat TB - imagine the ramifications if I'd been using it to treat that and they just hadn't bothered to tell me that they couldn't get hold of it.