Yesterday afternoon (25/9) was extremely busy so I attended this morning (26/9), first thing (8.30am), as agreed but unfortunately due to - it seems - unexpected technical and staffing problems all outside of this pharmacy's control there was an unusual delay in receiving my prescription (and this may have applied to only a handful of others who were asked to , or chose to, come back later). I'm not so sure of the helpful lady's title, so I hope "receptionist" is acceptable to get my positive points across i.e how calm and polite she was dealing with the unfolding situation, including my slight annoyance. She's a credit to your organisation and obviously a team player and managed a difficult set of circumstances (and resulting queues) really well. This is a very popular, professional chemist and sometimes busy, so at those times I can try and apply more patience if things don't go smoothly (as expected), however, I hope in return that a little more efficiency can be applied please regarding processing & issuing these everyday transactions, and kindly suggest, from my observations yesterday and today, not just mine. Keep up the good work, you and your politeness are all appreciated by me.

Reply from LloydsPharmacy
Fri, 27 Sep 2019 11:15:19 +0100

Hi Mark Thank you for taking the time to post your review. Firstly, I would like to apologise for the wait times you experienced when collecting your prescription. However, it's great to read that the member of the Pharmacy Team was so calm and helpful during a very stressful time, and we appreciate you bringing this to our attention. I will ensure you feedback is shared with the Regional Manager and the Pharmacy Team. Enjoy the rest of your day! Jas

I wanted to thank your branch (Christchurch Road, Reading) for another friendly & efficient experience on the counter this morning (sometime before 9am / Friday 21 June, 2019) ) in respect of politely processing my prescriptions & answering a couple of general questions. To add - today's experience echoes that of Thursday 23 May, 2019 & other times before that - since January 2019 in fact (when I switched doctors & chemists!). Rarely is there a delay and if there is they explain as it tends to be a very busy pharmacy due to its location near shops & the university area, but first thing is usually a quick turnaround, mid-morning can be a peak time.

Reply from LloydsPharmacy
Mon, 24 Jun 2019 12:00:46 +0100

Hi Mark Thanks for taking the time to post your review. It's great to read that you have such a pleasant experience when visiting our pharmacy and thank you so much for sharing. As a valued customer, what you think is important to us. By providing us with your feedback, you are helping us to understand what we do well and what we need to focus on improving. I will ensure your feedback is shared with the Regional Management and the Pharmacy Team. Thanks again and have a great day! Jas