If you expect efficiency from a Pharmacy don't go to this one. The repeat prescription service is unreliable and staff blame everyone and everything but themselves.
You can also expect to spend time waiting even though staff can be seen at the back doing nothing but chatting and laughing. No one explains or apologises for your wait and staff can even get annoyed if you dare to call out for service. Original Comment Report...
Reply from Well Hartcliffe - Hartcliffe HC Fri, 17 Mar 2017 15:36:28 Z
Dear Sir/Madam
Thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for delay in you receiving your repeat prescription and for the poor customer service. All our staff should be professional and willing to help at every chance given for our customers, may I take this opportunity to advise you that I will pass theses comments onto our Regional Development manager for theses issues to be address immediately.
I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service.
Thank you once again
kind regards
Darren
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