I went in the Pharmacy to have my prescription made out. The lady asked if I was going to wait... to which I said yes. I waited over 15 minutes. There were at least 4 or 5 staff in the background. There were 3 customers sat waiting in front of me. The process should take only 1 or 2 minutes each prescription/item and surely the staff should deal with customers present before those who will collect. I see a real training need here.

Reply from Rowlands Pharmacy
Wed, 19 Sep 2018 09:45:38 +0100

Thank you taking the time to share your feedback detailing your experience while visiting our pharmacy. We would like to apologise for your experience as it describes a level of service below our expectations, however we would like to thank you for providing us with the opportunity to put this right. We will share your experience with the Divisional Business Manager for this area who we are certain will review your concerns with the branch team to ensure that appropriate action is taken to improve the customer service in the future. Once again please accept our apologies and assurance that your feedback will be followed up. Should you have any further concerns please do not hesitate to contact our patient experience team by emailing complaints@rowlandspharmacy.co.uk

on collecting my prescription the pharmacy was very busy with plenty of staff, at least 2 not doing anything. I was observed waiting by at least 3 members of staff and still left waiting, eventually attention was drawn to me and a member of staff muttered something and i asked for my prescription. the member of staff never looked at me, never smiled and made me feel as though my custom was not worth any effort. my prescription was handed to me without a smile, just a request for my address. Most unpleasant experience