Name | Osbon Pharmacy | ||||||
Address | 7 Trident House Clare Road Stanwell TW19 7QU | ||||||
Phone | 01784 252411 | ||||||
Website | |||||||
Rating | ![]() | ||||||
E Prescriptions | Available | ||||||
Status : | Open | ||||||
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Name | Osbon Pharmacy | ||||||
Address | 7 Trident House Clare Road Stanwell TW19 7QU | ||||||
Phone | 01784 252411 | ||||||
Website | |||||||
Rating | ![]() | ||||||
E Prescriptions | Available | ||||||
Status : | Open | ||||||
Share |
| ||||||
See More Pharmacies near here | |||||||
Pharmacy Information | |
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Day | Opening Times | |
Monday | 08:30-17:30 | |
Tuesday | 08:30-17:30 | |
Wednesday | 08:30-17:30 | |
Thursday | 08:30-17:30 | |
Friday | 08:30-17:30 | |
Saturday | 09:00-13:00 | |
Sunday | CLOSED |
Pharmacy Services | ||||
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Excellent |
Good | 1 |
Ok |
Poor |
Terrible | 1 |
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As you can see from the receipt I purchased Piriteze. I asked for two boxes of 30 tablets and was given one box of 30 tablets and one box of 14 tablets. Obviously, a simple error. I immediately asked if I could swap the 14 tablet box for a 30 tablet box. The cashier said that she did not know how to do a refund and asked for assistance from the pharmacist. The pharmacist was content to do a refund on the grounds that it was the cashier’s error, but he could not do it either and to come back on Tuesday when, I assume, someone else will be present that has been trained to do refunds. I explained that I live 70 miles away and I am only here visiting family for the bank holiday weekend. I was then told by the pharmacist that there was nothing that can be done. They simple could not do anything. I think this is outrageous. Why were the people, especially the pharmacist, not trained to do refunds? This lack of competence with providing basic training is very concerning. Ordinarily, I would not dream of telling them how to run their business, but if I were the pharmacist in this situation, I would have taken back the 14 tablet box, apologised for the inconvenience and given the box of 30 tablets with the £2 difference waived. I suggested this to the pharmacist and was told that level of decision making is beyond his authority. Again, back to the lack of basic customer service training. Very concerning. I can’t help thinking that a lack of training in this area could be indicative of a lack of training elsewhere. Suggest avoid this place. |
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After trying to find Mentholatum every where I decided to try the local pharmacy Herman. The gentleman kindly ordered some in for me, may sound trivial to some but was a godsend to me because I cannot use Vicks. When I had a problem with a prescription, he sorted it out for which I am very grateful. |