I am a patient at Millbrook surgery in Castle Cary and have used this pharmacy for convenience due to its proximity to the surgery. On the afternoon of Wednesday 9th March 2016 I had a telephone consultation with a GP at Millbrook resulting in a prescription for a commonly used cream for fungal infections. The doctor advised that the prescription would be transmitted direct to the local Boots pharmacy, to which I agreed. Since I have previously experienced delays in electronic prescriptions appearing in pharmacy systems and had other engagements the following day, I went to collect the medication on the morning of Friday 11th March. Initially the staff claimed to have no knowledge of the prescription, but then stated that it had only just arrived on their system shortly before I arrived. I don’t believe this story, as whilst there have been previous delays, they were measured in hours rather than days. I was then told that the medication was out of stock, but a new supply would be delivered during the morning of the following day. Since I was by then in some discomfort, I asked whether I could be given the prescription to take to another pharmacy in the area. Apparently this was quite impossible and the prescription would have to be returned to the issuing surgery for reallocation to another designated pharmacy. As the medication would apparently be available the following day I agreed to return, although feeling that this system is hardly patient friendly. Upon returning at midday on Saturday 12th March I was initially told that staff had been too busy during the morning to fill the prescription, but this story changed to the fact that new supplies had not in fact been delivered. As I would then have had to wait at least until the following Monday, no less than five days from the original consultation to having the prescription dispensed I made the point that this is a ridiculous situation resulting from an inflexible system. I was then told by an assistant that there was no point being rude to them! As there are two Boots branches in Wincanton, less than four miles distant, I would have thought that any organisation which gives a jot for customer service could have arranged for a local transfer of the required product, since they were responsible for my being unable to obtain the product to relieve my suffering. Instead I was subjected to insult. I will never set foot in this branch again and will do my best to ensure that friends and family are aware of my disgraceful treatment.