A local service that should be cloned due to the excellent level of customer service evident from the pharmacist to the staff on the shop floor. Willing to listen, advise and support on a huge range of issues. No pressure, no rushing and simple straightforward explanations provided to all customers in a professional and courteous manner and where advice cannot be provided or is outside the scope of their abilities, individuals are directed to the relevant health service as appropriate. As a health professional myself, I am very impressed with the level of care and attention provided here and feel this should be a model for all community pharmacies - would certainly help alleviate pressure on GP services and reduce A&E attendances as advice provided is well within the scope of their practice . Have willingly recommended this service for months now and general feedback from friends who have attended for whatever reason has been very positive.

Reply from Well London Colney - High Street
Mon, 23 Oct 2017 14:22:27 +0100

Dear Sir/Madam, Thank you for your email in which you highlight the praiseworthy service you have received from the Well Pharmacy in London Colney. I can assure you that your feedback will be passed on to the branch team and highlighted to the Regional Development Manager (RDM), the latter of whom has ultimate responsibility of the pharmacies in the area, as I am sure they will be delighted to hear what a brilliant service they provide to you. I can assure you that we do have a reward scheme for situations such as this, and the team will be receiving recognition for their service. Thank you again for your feedback. Should you have any further queries, please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team and we will do our best to help. Kind Regards, Simon