Have now waited several days for prescription. Staff don't seem to care and are most off hand when asked to explain delay. Notice from previous customer reviews all this was supposed to be improved upon. Obviously nothing has happened. Used to be a really helpful and friendly place sadly no longer.

Reply from LloydsPharmacy
Fri, 27 Jul 2018 15:34:59 +0100

Good afternoon, I am very sorry to read this, please can you call us on 0345 600 3565, option 2 to look into? Thanks, Sianie.

Always a buyt chemist but recently the staff are just not coping well. I am sure there are no more customers, just unacceptable long waits for prescription collection I went 4 times this afternoon to find queues almost out of the door. On the second occasion i waited to be served, only to find my prescription was not ready...I said I would return in about an hour to be told "leave it longer than that" Returning almost 2 hours later, still not ready and one lady had been waiting there for a hour ...two other ladies looking very poorly were also patiently waiting. In the end I collected my husband incomplete order and will collect mine next week. Where are the nice friendly assistants, is there a different system ..if so bring back the old one ...or I will be going to Boots next time!!

Reply from LloydsPharmacy
Mon, 04 Jun 2018 11:15:25 +0100

Hi there, thanks for your review. I would like to apologise for the disappointing service and wait times you’ve had when visiting this branch. I can assure you this isn’t the level of service we expect for our customers. I will ensure your feedback is passed on to the Area Manager, who will take any appropriate action found to be necessary. By giving us your feedback you are helping us to understand what we need to focus on improving. Have you since received your prescription? If not, please call our Customer Care team on 0354 600 3565 and select option 2 as soon as you can so we can get this matter addressed. Thanks Jas