Received wrong stuff and did not say sorry. Had an attitude. Holmcroft much better service.

Reply from Rowlands Pharmacy
Mon, 18 Jun 2018 10:42:21 +0100

Dear Sir/Madam, Thank you for your feedback regarding our branch. Please be assured we value all patient feedback, thank you for taking the time to share this with us and allowing us an opportunity to put this right. We are very sorry the service you received fell short of the service we expect however your feedback will be shared with the senior area manager for this region to review your feedback with the branch as they will be concerned to learn of it and put in place actions to inform improvements in the future. Should you have any further concerns please do not hesitate to contact our Patient Experience Team by emailing complaints@rowlandspharmacy.co.uk

So annoying how I go round and round in circles. They tell me the prescription has not been sent down the computer after days of waiting. Then when I go to the docs the staff there say Rowlands have got the script, then go back and they pass the buck back to them,,,,and it goes on...awful chemist don't use