I’ve been using this pharmacy to collect my repeat electronic prescriptions for over a year now and it’s rare that the experience has been smooth. On many occasions, the pharmacy has denied receiving my electronic prescription and blamed my surgery. I obviously can’t comment on who’s fault these errors are but it doesn’t help that I then have to sort out the issue myself when I’ve even shown staff my phone screen showing the order and what date it was approved. Why should I have to act as the piggy in the middle every time this happens?! My latest trip there was even more incredulous. I submitted my repeat prescription electronically as normal, waited for it to be approved and went the next day to the pharmacy to collect it. I waited for a short while to then be told that my prescription had been sent to a central point for processing under a new system being trialled. I was told it would probably be ready to collect in another 3 days. I literally couldn’t believe what I was hearing so I asked the lady to repeat herself. She said it again and asked “if that was ok?” I replied “well I haven’t got much choice have I”. She then suggested that I should start submitting my prescriptions 5 days in advance of when I would need it! To end the story, the prescription was there when I went back 3 days later and sued enough it was in a bag with a label showing that it had been “picked” in Surrey. So to collect my prescription cost me two lots of petrol and double the amount of time because of a new system being trialled that has not been advertised or communicated to customers. I’ll be changing my pharmacy by the way.

Reply from LloydsPharmacy
Mon, 25 Mar 2019 10:21:19 Z

Hi there I am very sorry for the poor experience you’ve had when visiting our pharmacy and that your prescription took longer than expected to dispense. I can confirm we have an automated system that assembles our prescriptions at a central location before they are returned for distribution from your local store. The system is a major innovation in pharmacy and is continually being evaluated and developed. I understand this must have been very frustrating. I do apologise for the inconvenience and any upset this matter has caused. We appreciate you taking the time to share your feedback and I will ensure this is passed on to the Field Management Team. Jas