USE SOMEONE ELSE !!!!!!! One star is one too many, my custom is now elsewhere ! Where do i begin had 3 prescriptions first no problem second they hadn't received it ( so they said ) checked with surgery had been sent 3 days earlier she sent it again while i was in the doctors surgery they say it will be there by 1pm , the pharmacy said they hadn't got it , checked with surgery it had been sent at 11.30 , i went into chemist , not recieved it ! 10 minutes later she found it in the back ,tried blaming someone on the afternoon shift yesterday, second time similar except i was told ( on the thursday) it will be ready monday, monday came similar thing long wait, they hadnt reeived it, i think they were happy for me to just leave , i stood my ground, explained it had happened before , i had checked and knew it had been sent , so, back again looked through a bunch of prescriptions just sitting on the counter, not there , went into the back looking through more prescriptions eventually she finds it, Today i went for my prescription, asked a favour , would they witness my passport photo ( i had the original with me had to send a photo copy which needed signing) a lot of humming and aaaghhing then accepting a pharmacist is on the list to authorise signing she says there will be a £5 charge, cheap i thought so i was going to give £10, paid for my prescription the pharmacist then says can the doctor not do it , i said they have a policy NOT to do them and they referred me to Manor as the doctor had just done my prescription, so £10 on counter 3 of them talking in the back, 1 working , 10 minutes later she says '' i don't know you '' ! i say you have just done my prescription and offer her my passport , still she refuses ?? so why say £5 charge ??? Final straw with this bunch of incompetents ! just phoned 3 people who i know use these regular 2 have said they will change due to this and other things that have ocurred with them also. USE SOMEONE ELSE !!!!!!! by the way don't bother ringing them of the 3 times i have been in the phone just rings out while they are all stood around talking.