This is one of the worst Pharmacies I’ve ever had the misfortune of dealing with! Despite my surgery sending my prescription for preparation - I’ve been told on this past three visits to wait for half and hour and return to collect the script. The customer service agents are poorly trained and have no understanding of treating medical issues with confidence, empathy and sensitivity. I will shortly be asking my doctor to change my nominated Pharmacy.

Reply from Asda Pharmacy
Thu, 22 Aug 2019 10:13:10 +0100

We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask

I have been collecting my prescrption at ASDA Southgate for almost 1.5 years now. My past 4 experiences have been extremely bad. The customer service attendants there are not properly trained to handle customer issues. Instead of offering to solve any issues they acussed the customer of NOT SUBMITTING THE PRESCRIPTION AT ALL or NOT BEING ABLE TO REMEMBER EXACT DATE THE PRESCRIPTION WAS SUBMITTED. I did asked for a receipt or acknowledgement but was told there is no need. I have been told msny times to come back next Friday without 1st checking when the prescription was sibmitted. They ought to be polite and patient with the customer. I have worked for more than 20 years in vatious banks and a Managing Director of a Home Care company in London. That is not the right way to talk to a customer not in the public when every one around can hear the commotion. Please train your staff on customer service before you put them in the front line.

Reply from Asda Pharmacy
Fri, 02 Aug 2019 08:22:07 +0100

We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask