very rude and pharmacist refused to answer a query for an item not issued. Making several excuses after another for pharmacist not to speak over the phone despite giving messages to other staff.

Reply from Well Oldham - Barley Clough MC
Fri, 01 Sep 2017 14:15:08 +0100

Thank you for your message detailing your experience while visiting our Well Oldham - Barley Clough MC. I would like to apologize for any inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers, and to enable us to take action where required. I will speak to the Branch Manager regarding the concerns you have raised. Following this conversation, we will be able to identify the root cause of these issues and will be implement necessary changes to improve their service. Thank you again for taking the time to contact us and I once again offer my sincere apologies. Please do not hesitate to contact the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team