Month after month I use this pharmacy and I am sorry to say there are many more months I have problems then good months. I pick up 3 lots of prescriptions and I give over a week each time to collect most months I go in and most of the prescriptions have not been picked and checked the last time I hade to wait 40 mins and my disabled wife was sitting in the car. On many occasions I get home and find things missing and have to phone up and go back again this is not good with a disabled partner. Something needs to be done to make this pharmacy run better I constantly here people moaning at the counter and can understand why. Not well run terrible service.

Reply from Well Ormesby - Cromer Road
Mon, 31 Dec 2018 13:59:49 Z

Hello, Thank you for your message and I apologise for the poor service you have been receiving from the Well Ormesby - Cromer Road branch. We take this feedback seriously and the Regional Manager who is responsible for this branch has been informed. They will follow this up during their next visit to the branch to discuss why there is ongoing problems with getting prescriptions ready on time. I understand it must be really frustrating and inconvenient to have wait for prescriptions, even after allowing enough time. We have procedures in place for preparing prescriptions, I will ask the Regional Manager to address this to see where the branch need to improve. Once again I am very sorry for any inconvenience caused and thank you for bringing this to our attention. If you have any further concerns or questions, you can contact us directly at yourexperience@well.co.uk. Kind Regards, Well Pharmacy Superintendent's Team