Name | Well Horfield - Filton Road | ||||||
Address | 36 Filton Road Horfield BS7 0PB | ||||||
Phone | 0117 951 9514 | ||||||
Website | https://www.well.co.uk | ||||||
nhspharmacy.horfield.wel | |||||||
Rating | ![]() | ||||||
E Prescriptions | Available | ||||||
Status : | Closed | ||||||
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Name | Well Horfield - Filton Road | ||||||
Address | 36 Filton Road Horfield BS7 0PB | ||||||
Phone | 0117 951 9514 | ||||||
Website | https://www.well.co.uk | ||||||
nhspharmacy.horfield.wel | |||||||
Rating | ![]() | ||||||
E Prescriptions | Available | ||||||
Status : | Closed | ||||||
Share |
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See More Pharmacies near here | |||||||
Pharmacy Information |
We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well Horfield - Filton Road is a pharmacy near Bristol, Avon and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 3 reviews with a rating of 3 out of 5. |
Day | Opening Times | |
Monday | 09:00-18:00 | |
Tuesday | 09:00-18:00 | |
Wednesday | 09:00-18:00 | |
Thursday | 09:00-18:00 | |
Friday | 09:00-18:00 | |
Saturday | 09:00-12:00 | |
Sunday | CLOSED |
Pharmacy Services | ||||
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Excellent | 1 |
Good | 1 |
Ok |
Poor |
Terrible | 1 |
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The staff are polite and helpful. I have no complaint and have used this pharmacy for at least 7 years. Original Comment Report... Reply from Well Horfield - Filton Road Tue, 10 Oct 2017 15:09:48 +0100 Dear Sir/Madam, Thank you for your email in which you highlight the praiseworthy service you have received from the Well Pharmacy in Horfield. I can assure you that your feedback will be passed on to the branch team and highlighted to the Regional Development Manager (RDM), the latter of whom has ultimate responsibility of the pharmacies in the area, as I am sure they will be delighted to hear what a brilliant service they provide to you. I can assure you that we do have a reward scheme for situations such as this, and the team will be receiving recognition for their service. Thank you again for your feedback. Should you have any further queries, please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team and we will do our best to help. Kind Regards, Simon |
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Both me and my partner visited it yesterday and, as costumary, problems where found with both of our prescriptions. Each step of the way a 10 min check was needed to verify information in the system. The staff was very uncaring of our needs. We had prearranged an early dispensation of medication to cover our holiday, but nothing was done! My own prescription was nowhere to be found etc... and it would be ok, we are used to inefficiency. The difference is that we called in advance and were told that the prescriptions were ready for pickup! An absolute lie! This all resulted in both me and my partner making a scene, but the staff just ignored us. Result: no prescription for my partner, and mine was given as a favour. I will never step foot in this pharmacy ever again. Why three year of misery? Because it's not the first time, the inefficiency of the staff at this pharmacy it's a Heath hazard by itself. Original Comment Report... Reply from Well Horfield - Filton Road Thu, 25 May 2017 11:16:42 +0100 Thank you for your message detailing your experience while visiting our pharmacy. I would like to apologise for any upset and inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers. All feedback and incidents are recorded on our database which is reviewed and evaluated on a regular basis and allows us to monitor the quality of service we provide and to take action where required. We will share your experience with the Regional Development Manager who is responsible for the branch and who will follow up with the branch team to ensure that appropriate action is taken to improve the service in the future. Once again I would like to offer my apologies and assurance that your feedback will be followed up. Should you have any further concerns please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team |
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since moving locally to Horfield a year ago, I had to change doctors and chemist. I am disab
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Well Horfield - Filton Road, 36 Filton Road,Horfield,Horfield,BS7 0PBPharmacy opening times, prescriptions, beauty products, ratings and reviews.Read and write reviews for this pharmacy |