I called on June 25th to collect prescription medication for my wife and myself that was ordered online.. I collected my wife’s but they couldn't trace my medication. After looking they asked me to go to reception and enquire about it. I saw the receptionist and she told me that the order had been electronically sent to the pharmacy. I went back to the pharmacy with this message and eventually they found the prescription and told me that the medicine had been collected on the 19th June. I said that only my wife and I would be the only ones that would collect our medicine and that we were both 170 miles away last week and that we could not have possibly collected this medicine. I was then told that the collection had been signed for ,but I knew 100% that it was not us. From then on I was annoyed how rude and completely unhelpful they were and I was told once again that I had collected and signed for it . I explained that I had not signed for it and that neither my wife or myself were nowhere near Northampton when it was collected. It was obvious she didn’t believe me and they kept saying that I had collected it. and showed me a signature that that was not mine or wife’s signature. I said that they must have given this medicine in error to someone else, but they said that they hadn’t, which inferred that I was a liar. Fortunately the doctors receptionist was as helpful as the pharmacy were not and will sort out for me with the doctor later today. I would not use the this pharmacy again if it wasn’t convenient to me, but am not happy with attitudes, helpfulness and politeness here which fell well below minimum requirements, The most annoying experience was that they said that there was no way they could have made a mistake and that I had signed for it and go and check at home. This was very annoying to say to me after I had already explained to them that I was 170 miles away on the 19th June.

Reply from Well Duston - St Lukes Medical Centre
Thu, 27 Jun 2019 12:42:05 +0100

Dear Sir/Madam, Thank you for your feedback detailing your poor experience while visiting our pharmacy. I apologise for the service you have received I can assure you that this feedback has been passed onto the Regional Development Manager (RDM) who covers the pharmacies in this area, who will address these issues with the branch staff. Once again, I apologise for the service you have received, however if you have any further concerns then please do not hesitate to contact us on yourexperience@well.co.uk Many Thanks Chelsea