My daughter is going abroad to French Guiana for 8 months to work in a school. She's had all the required vaccinations and health checks, and was advised by the travel clinic nurse at our surgery to go to the Asda pharmacy to get the Malaria tablets she will need if she travels into a mosquito infested area. On arriving this afternoon( we drove over from Bath) we were immediately confronted at the pharmacy by a grumpy person who asked us what we wanted. When my daughter explained that she would like Malaria tablets, they snapped that we had to have an appointment, and that she needed to show specific dates and times for visiting Mosquito areas. They wasn't interested in trying to help us at all, he was very very rude and dismissive and generally pretty obnoxious. This was not the sort of service that we were expecting at all, and after trying to explain about the advice she had already been given, we left, feeling upset and frustrated. This 'pharmacist' ( they didn't introduce themselves so we don't know who or what their title was,) should have some basic customer liaison training. I wouldn't recommend this pharmacy at all, and think that the customer service needs huge improvement.... we will go elsewhere in future.

Reply from Asda Pharmacy
Wed, 06 Sep 2017 07:31:26 +0100

We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask