I have just been to the Runcorn pharmacy to collect an owing note prescription that they had advised me would be ready yesterday after 14.30. I was firstly kept waiting for 15 minutes before even being seen as there was 1 lady on the desk who was extremely slow. Turns out the prescription had not been done so had to wait a further 15 minutes and during this time was spoken to very rudely by the member of staff on the desk . Needless to say will be going elsewhere in future

I requested my medication from my GP last week and it was processed on 9th April according to the practices website, concerned that it hadn’t arrived because it’s always delivered to me, I tried calling today a total of 9 times from 11.30am and 2pm, when the phone wasn’t off the hook, the staff would either just let it ring or cut the call completely and disconnect the call! I am disabled however, I drove to the pharmacy with a neighbour who kindly offered to help me, there were only 2 members of staff on duty (one of whom was stood outside eating his dinner!) and 5 people waiting who all said they had been there an hour. Thoughtfully, the staff had erected a sign that said ‘there would be a 30 minute wait for all prescriptions!’ I’ve ran out of some of my medication now and I had to ask if any of my social media friends had the same tablets! I rely on my medication simply to ‘function’ for want of a better word on a daily basis and the service, or indeed, lack of that I received today is shameful. What is happening here? Why were only 2 staff working on a busy Friday? When will my medicine arrive? Can I rely on you in the future?

Reply from LloydsPharmacy
Mon, 16 Apr 2018 10:57:40 +0100

Good morning, I am very sorry and concerned to read this and I would like to get this matter looked into further. In order for me to do that, please can you kindly call us on 0345 600 3565, opt 2? Thanks, Sianie.