I ordered a prescription for myself and paid. When my husband collected it for me a week later he was charged again - not realising I had already paid. We returned to question this and was spoken to rudely and was implied we were trying to "con" the out of £8.50. I have emailed the head office twice and have had no reply/acknowledgement. It use to be so friendly and organised. Original Comment Report...
Reply from Jhoots Pharmacy Fri, 08 Sep 2017 13:58:26 +0100
Thank you for your message. We pride ourselves on great service and I am very sorry that this was your experience on this occasion. Your feedback was passed on to the relevant Regional Manager at the time who discussed the issues which you raised with the staff at the Pharmacy. |