In the past they were helpful and professional but for the last 8/6 months since a change of personal they have become rude unhelpful incredibly inefficient and unorganised,how can the customer service drop to such levels.Now have to phone ensure my repeat prescription has been requested and what medication is required and if I am lucky they might actually act upon it.Was all automatically,prior to staff changes with 6 steamless years and now a rude reception and unhelpful. Some serious training required in I have spoken to a few social friends locally who have also experienced the same bad attitude to the customers.