My younger sister, Jessica, went to pick up a prescription today after she finished work. She walked into the pharmacy at 4:45PM and was told it would be a 15-minute wait. My mother, Jess, and myself decided to go get a coffee while were were waiting. Jess went back to the pharmacy at 5.20PM and had to wait a further 10 minutes for her prescription. When Jess left the pharmacy, she checked the bag she had been given: it was the wrong item; it contained the contents of my mother's repeat prescription--*not* the one my sister had handed in to the staff almost an hour before. We walked into the pharmacy and made a complaint. The person behind the desk looked at us like a deer in headlights and said, I looked at the last name and grabbed the file under that name that we have in the system. My mother, who had also decided to come in to the establishment said, Do you not look at the first name before you spend an hour of our time getting the wrong prescription? The person had also charged my sister the wrong amount -- for medicine she had yet to even receive -- so there was yet more waiting and fumbling as they charged her *more.* They then showed Jess the medicine -- this time, the correct prescription -- and told us that the pharmacist had to check it before they could give it to us. We waited a further 15 minutes. Other people who were also in the establishment began to complain about the long wait time while we were there. Finally, after we got home, my sister decided to read the instructions on her prescription, having not been told anything about the medicine by the pharmacist themselves. Upon reading the instructions, she saw that she could not even take the medicine she had been given, as it can react with her asthma medication. This is something that the pharmacist should have told her before she took the prescription home, let alone paid for it. I should not that Jess was not given a receipt for her medicine, either. All in all, paltry service. I would not recommend anyone with even the common cold come into this pharmacy; you are likely to wait a long time, get the wrong item, and leave feeling worse than you did before you walked in.