Absolutely awful. Do not use this place for repeat prescriptions! Having only recently moved here, I had no local knowledge on what pharmacy was best to use. And boy did I choose wrong.. Lost my repeat prescription twice. I have medication that I need on repeat and can't just stop taking, so to go and pick up and to be told they never had my prescription and tried to blame it on my surgery (when I know for a fact I handed it to them) is an absolute joke. To rub more salt into the wounds they made me pay while ordering my prescription, not when picking up. So that was £24 down the drain. Staff don't seem to know what they are doing and have a reputation at local doctors surgerys for being an absolute shambles. I am definitely not the first this has happened to. Avoid- go to new Romney instead. Far more professional and know how to do their job. Instead of putting people like me in dangerous situations because they are unable to pick up medicines that have been ordered. (And paid for!) words can't describe how disgusted I am with this place.