They Checked the wrong box on my prescription, which resulted in me being fined for prescription fraud. Rude and unhelpful when I asked for support in sorting it out!

I went to Lloyds pharmacy near me at Weolley Castle at about 1200 to get inhaler and the aid device for my baby. The lady said she will order the device for me and should be here after 1700 same day. I told her it’s important to make sure it come as I don’t have one and she said sure. After 1700 I went there and they said to me they will order it for me to come next day as it didn’t come with the delivery, with no apologies as it’s very normal for them to promesse something needed and not do it. It was too late to find a pharmacy that can get it for me and they did’t even offer to check with me if they can find it one of there pharmacies I will go and get it.

Reply from LloydsPharmacy
Thu, 03 Oct 2019 10:07:20 +0100

Hi there I apologise for the poor experience you've had when visiting our pharmacy and that the pharmacy team were unhelpful. I understand this must have been very frustrating and I'm sorry for any upset caused. Your feedback will be recorded and shared with the Regional Management Team. In the meantime, have you since been able to obtain the inhaler? If not, please call our Customer Care Team on 0345 600 3565 and select option 2 as soon as you can. I apologise for any inconvenience caused. Jas

Despite my husbands script being ordered on 7th September & two long walks to collect we still are told problems with supplier & they will order again. Really this is unacceptable Parkinsons drugs are necessary for a person to function. And the elderly do have memory problems in remembering constantly returning to pick up drugs that are short

Reply from LloydsPharmacy
Thu, 26 Sep 2019 15:52:05 +0100

Hi there Thank you for taking the time to post your review. I am very sorry for the experience both you and your husband have had and we'd like to discuss this further. Please call our Customer Care Team on 0345 600 3565 and select option 2 as soon as you can. I apologise for any inconvenience caused. Jas