This pharmacy used to be adequate but in the last year it has become a nightmare. I use it to receive my repeat prescription and it is never there for me to collect and I am always given pathetic excuses as to why this is. Today was the last straw. I went to collect my prescription exactly 56 days after I collected my last one only to be told that it had not been sent by my Doctors. The staff member I talked to then went to the back of the pharmacy to a whispered (but overheard) conversation with another staff member and stated she had forgotten to tick something on the computer (I was not supposed to hear this). She then came back and gave a second excuse stating my prescription was ordered too early and therefore not sent by the doctors. All nonsense. I was then told to come back in the afternoon (it was already 1pm!) and that my prescription would probably be ready. I asked for something more concrete regarding when it would be ready and was told to come back after 4pm. I again asked if this was definite and was told no, I pressed again and was lied to again and told yes it would definitely be ready. I do not appreciate poor customer service, delivered by disinterested, rude staff, with attitude problems and I definitely do not like being lied to. I will never use them again.

Reply from Well Wonford - Burnthouse Lane
Wed, 23 May 2018 15:37:23 +0100

Good Afternoon, Thank you for taking the time to detail your experience with the Well Pharmacy in Wonford on Burnthouse Lane. I would like to offer my unreserved apologies for the error and the service provided to you. I will address this matter with the Branch Manager to understand what procedures that have in place and provide feedback about this incident to minimize the risk of a similar incident occurring. I can assure you that feedback will also be provided regarding the poor service provided and to ensure that the team are honest, apologetic and more accommodating in these situations. Please accept my apologies once more and I do hope this assures you we will follow up straight away. Kind Regards, Erica Well Pharmacy Superintendent's Team