Never have what we need in, often asked to come back the next day and it's still not available. Waited over half an hour and had to leave as my baby was crying - as did everyone else waiting.

Reply from Well Newbiggin-by-the-Sea - Cleveland Terrace
Mon, 11 Jun 2018 11:59:44 +0100

Thank you for your message detailing your experience while visiting our pharmacy. I would like to apologise for any upset and inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers. Our colleagues are trained to deliver high standards of customer care in a professional and courteous manner, therefore it is very disappointing to read your feedback. I will address your concerns with the area manager, so they can pick this complaint up with the branch manager and the team on their next visit to the branch, to make sure they are following proper procedure and providing high standard of customer care. Once again I would like to offer my apologies and assurance that your feedback will be followed up. Should you have any further concerns please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team.