I've used this chemist for a year mainly due to location. Ive rated this one star because:
-The desk is often unmanned despite staff at the back seeing you are there
- Prescriptions are never given to you in full, I've always been asked to come back for the rest of my prescription
-Orders are frequently lost or not placed when requested
-Staff don't take responsibility for there frequent mistakes
- Long waiting times despite ordering on electronic prescription service a week in advance so should be ready to collect in theory Original Comment Report...
Reply from Well Bramley - Broad Lane Mon, 08 May 2017 21:46:58 +0100
Dear Sir/Madam, thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for poor experience in our Bramley store.
I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. Thank you once again.
Kind Regards
Darren |