My leave review is literally this. I am leaving after 15 years 12 of which were fantastically managed by Barrowhall Lane.Since the move however I now feel like a second rate citizen whose only there as a means to an end. Rubbish service and don’t care attitude has seen me off.??

I could not recommend this practice based on recent personal experiences as the last three visits have all resulted in less than satisfactory service. Today my wife collected my prescription order only to find out that one of the prescribed medicines was missing,I attempted to call the pharmacy to inform them of the mistake to no avail after 15minutes of continuous ringing. As a result I will have to take time off work to visit the pharmacy to rectify the problem. On previous occasions only half of the prescription was issued only to be informed this was a popular medicine and we have given it to another patient. The other incident I was told my prescription was not available as it has not been ordered,after I produced a record of my online order I was left waiting around a hour whilst it was eventually found. The issue I now have with the pharmacy is that they do not communicate or explain any problems and it is left to the individual to resolve.

Reply from Hood Manor Pharmacy
Fri, 13 Jul 2018 12:02:42 +0100

Dear User, We are very sorry to hear of your experience at the pharmacy. We do take all feedback on board and will look in to resolving any issues raised. The Pharmacy has just gone through a period of transition and a new manager is in place and we hope the issues you have raised will soon be rectified. Thank you for your comment. Kind Regards The Hub Pharmacy