Not for the first time, this pharmacy has not had my prescription. I visited with a new prescription for three different items two days ago and was told that they had one item, and part of another. The third item that must be taken alongside the first was not in stock. I was told I would be contacted when my prescription was available. Having not heard from them for over twenty four hours I phoned yesterday to be told that (after waiting over five minutes) it was still not in stock but should be by midday today. I was assured that I would be contacted. After having heard nothing by 2pm today I visited the pharmacy and was coolly dismissed with phrases such as "we are doing our best", "we have contacted different suppliers", "we will call you" and "you cannot have your prescription back to go else where as you have received one item from it". No apology for not ringing suppliers sooner, no apology for not contacting manufacturers to see if there was an issue, no apology for not contacting me. I explained that I was very frustrated, and finally they offered to speak to the surgery to get a new prescription. However, after doing my own research (involving speaking to the very helpful Manor Pharmacy), I find that this will be useless as there is indeed a manufacturer problem, meaning I will not be able to get this particular prescription. The chemist could have phoned them herself and then let me know so that I could request a different prescription. I am really struggling and some help and compassion would have been greatly appreciated. Instead I feel fobbed off by the lackadaisical attitude of the staff at My Local Chemist West Bridgford.