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| Name | Swan Surgery | ||||||
| Address | Northgate Business Park Bury St. Edmunds Bury St Edmunds IP33 1AE | ||||||
| Phone | 01284750011 | ||||||
| Fax | 01284 770465 | ||||||
| Website | http://www.swansurgery.or | ||||||
| admin.swansurgery@nhs.ne | |||||||
| Rating |  28 Reviews | ||||||
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| CCG | NHS West Suffolk CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Open | ||||||
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| See More Doctors near here | |||||||
| GP Information |
| Swan Surgery is a GP Practice in Bury St Edmunds and provides a list of services listed below if available. This GP practice has 27 reviews with a rating of 3.2 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-18:30 | |||
| Tue | 08:00-18:30 | |||
| Wed | 08:00-18:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 08:00-18:30 | |||
| Sat | 08:30-12:00 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Swan Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1530 individuals have been screened out of a possible 2085 eligible people.A total of 73.38129496 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1530 |
| Cervical Screening Ages 50 to 64 | 1070 individuals have been screened out of a possible 1345 eligible people.A total of 79.55390335 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1070 |
| Overall number of GP appointments | 9329 Number of appointments in Apr 2024 from a practice list size of 12736 patients | 9329 |
| Face to face appointments | 7900 Face to Face appointments in Apr 2024 which is 84.7% of the total number of appointments. | 7900 |
| Home Visits | 5 Home Visits in Apr 2024 which is 0.1% of the total number of appointments. | 5 |
| Telephone appointments | 1235 Telephone appointments in Apr 2024 which is 13.2% of the total number of appointments. | 1235 |
| Unknown appointments | 181 Unknown appointments in Apr 2024 which is 1.9% of the total number of appointments. | 181 |
| Video call appointments | 8 Video call appointments in Apr 2024 which is 0.1% of the total number of appointments. | 8 |
| Excellent | 7 |
| Good | 7 |
| Ok | 3 |
| Poor | 6 |
| Terrible | 5 |
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I always find the GPs really caring and professional . No , you can’t always get an appointment when you need one , but think of the thousands of people who want to see them . It’s understandable really . I usually do e consult and someone always gets back to me . One day I called them 12. 30 and I was number 1 in the cue . It took over an hour for someone to answer . I asked if they had a lunch break. Oh no came the reply , we’re here until 6 ??. Also , I always get referred to hospital very quickly , or get the treatment I need , which is very reassuring . I’ve been coming here a long time and I have no intentions of going elsewhere. | |||||||
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Visit by community health care team was excellent. | |||||||
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It is impossible to get any medical service; everything pushes you to eConsult, which promises call backs but they NEVER happen. So you cannot get any contact with a GP; the phone line has a wait of hours. It is appalling | |||||||
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