Name | Barrow Surgery | ||||||
Address | Barrow Hill Barrow Bury St Edmunds IP29 5DX | ||||||
Phone | 01284812510 | ||||||
Fax | 01284 811388 | ||||||
Website | https://www.theguildhalls | ||||||
Rating | ![]() | ||||||
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CCG | NHS West Suffolk CCG | ||||||
E Prescriptions | Not Available | ||||||
Status : | Open | ||||||
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Name | Barrow Surgery | ||||||
Address | Barrow Hill Barrow Bury St Edmunds IP29 5DX | ||||||
Phone | 01284812510 | ||||||
Fax | 01284 811388 | ||||||
Website | https://www.theguildhalls | ||||||
Rating | ![]() | ||||||
![]() | ![]() | ||||||
CCG | NHS West Suffolk CCG | ||||||
E Prescriptions | Not Available | ||||||
Status : | Open | ||||||
Share |
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See More Doctors near here |
GP Information |
Barrow Surgery is a GP Practice in Bury St Edmunds and provides a list of services listed below if available. This GP practice has 3 reviews with a rating of 4 out of 5. |
Day | Opening Times | |||
Mon | 08:30-12:30 | 14:30-18:15 | ||
Tue | 08:30-12:30 | 15:30-18:00 | ||
Wed | 08:30-12:30 | 14:30-18:15 | ||
Thu | 08:30-12:30 | 14:30-18:15 | ||
Fri | 08:30-12:30 | 14:30-18:15 |
GP Services | ||||
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Excellent | 2 |
Good |
Ok |
Poor | 1 |
Terrible |
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I have been seeing one of the doctors recently and she has been absolutely lovely. She explains her decisions in depth and is always open to questions. I have also found one of the others a super doctor, when seeing her. Reply from Barrow Surgery Thu, 15 Mar 2018 21:33:06 Z Thank you very much for taking the time to leave feedback about the service you have received recently. I will be sure to pass it on to our doctors, who will be very pleased to hear such positive and kind comments. Aimee Longfoot Patient Services Manager The Guildhall & Barrow Surgery |
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The service I have had previously from this surgery has been good. They are really conveniently located to my house which helps, but it is also an enormous source of frustration in that I can hardly ever get an appointment. As soon as the lines open, you can immediately call in and you will be told that all appointments have already been taken up. Case in point was this week when I phoned in on behalf of my child who is really unwell, stomach cramps, significant dark bruise like rash, losing weight etc only to be told "Sorry, all appointments have been taken up. you will have to phone NHS 111 and go to the hospital instead". The fact this was a child was irrelevant, or at least that was the impression I was given by reception.
I am literally a 2 min walk away from the GP surgery, with an ill child, and there is no way they can accommodate us.. a 20 min drive to the hospital is the only option!?!? Insanely frustrating, and makes the point of a local GP surgery absolutely pointless.
I get that they are trying to treat patients equally, but the fact is that some are more vulnerable than others, and children need priority. Quite how this surgery is going to cope with the new housing developments going on in the area I don't know.
They really need to look into changing the booking system to hold spare appointments back for more vulnerable cases, such as children, as this experience obliterates any positive experiences I may have had before. Reply from Barrow Surgery Mon, 27 Nov 2017 17:27:09 Z I'm very sorry to read about your recent experience at our Barrow Surgery, particularly as this is not typical of your other experiences, and is certainly not meeting the level of patient satisfaction that we are aiming for. Please can I ask that you contact me to discuss this particular instance in a little more detail? We always have an option for acutely unwell patients, and children in particular, to either be seen or spoken to by a doctor on the same day at one of our practice sites, and I am very keen to investigate as to why this option was not available, or not offered to you. Please contact me by phoning 01284 701601, or by email at aimee.longfoot@nhs.net Kind regards, Aimee Longfoot Patient Services Manager The Guildhall & Barrow Surgery |
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I was able to book an appointment to suit me on-line and saw an excellent GP who listened to what I said, asked what I wanted and put in place a clear plan. I was very satisfied with this excellent service. |