I have recently attempted to have a conversation with a doctor regarding my father. He has Alzheimers along with other health conditions. I spoke to a receptionist who booked a phone appointment. I requested it be me that they phoned. This was written down however they did not call me. I had previously tried e-consult, explaining in detail that they needed to call me... they called my dad. Why do the doctors not fully read the notes prior to ringing... it took long enough to fill it all out!

After experiencing severe asthma attack and rushed to A&E where I was given steroids and asthma pump and asked to follpw up with my GP. This was 2 months ago. I now have no asthma pump and my chest is like a rattle snake. Phoned up Clements Practice 6 times in the past couple if weeks both at 8am and 1pm prompt. Each time being on the phone at least 20 minutes whilst put in a queue...most times I was No. 20 in the queue. When finally I was No. 1, the receptionist asks your name and date of birth, and the nature of your call, only to be told 'Sorry theres no appointments' today try tomorrow. Tried the next day and still told the same answer! How bad do I gave to be to get an appointment?
Original Comment Report...

Visited surgery 19 may 2019 with what turned out to be a dislocated and broken wrist .was told sat am is for emergencies only .only wanted an opinion .this surgery is not fit for purpose ,try getting an appointment .its a joke .needs a good shake up .
Original Comment Report...