I can not believe the experience i have just had with a receptionist! Trying to get an urgent appointment for someone who has just been discharged after a suicide attempt. Her attitude was absolutely appalling. When asking for a particular Dr who wasn’t available, a comment was then made about holding of killing herself until tomorrow! Having spent the last 3 hours on the phone to urgent care she is now safe! The staff on reception used to care and help as much as possible. Now there are one or two who are lovely and the rest are horrific to deal with. Some of the reception staff either need some priority training in dealing with patients or sacking! The Dr’s themselves are amazing! And a few receptionists!

We wanted to register to this GP. Many paperwork done, and they promised the registering. Nothing happened in two weeks so they were called to inform us about registration. They said if we haven't got calling till that time our registration is accepted. Added to this the receptionist didn't ask our name to give this information. Three months later when one of our sons really needed to see the doctor and went there they informed us we are not registered what's more there aren't our documentations in the office and they don't have right to register patients from our village. We are foreigners so all health system is brand new for us but this process was very unworthy and showing incompetence.
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