Absolute JOKE of a surgery ! 1hr 10 mins in queue and the line just cuts off. Nobody in this place cares about answering the phone absolutely pathetic service. Needs shutting down

Hello, I had a 10am appointment today for a blood pressure check which I have been having at intervals due to the troubles I have been experiencing for a long while now. I checked in and there were 3 patients in the surgery each were called and I thought I would be next however that was not to be. At least l2 other people came in and was called for within 10 minutes or even 5 for the nurses I was so upset why I was still waiting I asked the receptionist and was told I was next another 10 minutes went by and still I sat there, I was getting very worried because I had left my disabled husband that cannot move or do nothing for himself and I didnt expect being so long, I explained this to the receptionist again and she said the nurse was ringing me next so I asked why she had not called me and was told that she must be doing paper work, I was furious doing paper work and I had been waiting 40mins. for a blood pressure test that would take 5mins tops. I could not take the waiting any longer so I walked out and came home and if that is the NHS showing care well I very strongly disagree. When I got home and calmed down I took my own blood pressure and it was 180/93 second time 180/90 heart rate 83/85.