I am a nurse with a recent cancer diagnosis. I rang the surgery to politely enquire about a DS1500 for a PIP claim for myself. Although polite the receptionist was very flippant saying oh they ( I take it the DWP) refer everyone to us. As a professional who has experience of reporting on PIP applications I was shocked at the uncaring attitude. She went on to say ‘ I know exactly what a DS1500 is and they are only issued for people with a terminal diagnosis with 6 months to live’. I never disputed her knowledge but at a difficult time for me was asking for help with it. I clarified this was probably the case with my health diagnosis. I just want to point out that I was not ringing to fleece any money out of anyone. I was in genuine need of support at a difficult time. To add I have always found the surgery in general since my diagnosis to be very responsive and helpful and hope it continues.
Original Comment Report...

sometimes it’s not easy to get though due to the volume of calls, but once through I have always been offered appointments or advice. I have always been treated with dignity and respect and I have been included in all decisions. Excellent GPs, knowledgable highly skilled nurses and helpful well trained non clinical staff.
Original Comment Report...