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NameHama Medical Centre
Address11 Nottingham Road
Kimberley
Nottingham
NG16 2NB
Phone01159382101

Fax0115 9459208

Websitehttp://www.hamamedicalcen

Email noweccg.c84624@nhs.net

RatingStar Rating 32 Reviews
CQCCQC Rating

CCGNHS Nottingham West CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
Hama Medical Centre is a GP Practice in Nottingham and provides a list of services listed below if available. This GP practice has 31 reviews with a rating of 3.4 out of 5.

  Opening Times    Closed
DayOpening Times
Mon07:30-18:45
Tue07:30-18:45
Wed07:30-18:45
Thu07:30-18:45
Fri07:30-18:45
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  GP LocationDirections
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GP Services
  • Learning disability health check
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Hama Medical Centre is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49710 individuals have been screened out of a possible 920 eligible people.

A total of 77.17391304 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
710
Cervical Screening Ages 50 to 64515 individuals have been screened out of a possible 620 eligible people.

A total of 83.06451613 of possible patients have been screened which is above the required mimimum standard.
515
Overall number of GP appointments2889 Number of appointments in Apr 2024 from a practice list size of 5610 patients2889
Face to face appointments1610 Face to Face appointments in Apr 2024 which is 55.7% of the total number of appointments.1610
Home Visits52 Home Visits in Apr 2024 which is 1.8% of the total number of appointments.52
Telephone appointments1143 Telephone appointments in Apr 2024 which is 39.6% of the total number of appointments.1143
Unknown appointments84 Unknown appointments in Apr 2024 which is 2.9% of the total number of appointments.84
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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   Patient Ratings
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Excellent
8

Good
11

Ok
4

Poor
3

Terrible
6

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Patient Reviews

Hama Medical Centre
By:Anonymous
Date:Sep 8 2023
Rating:Star Rating
Review Source

Due to querying practice policy and procedures due to what I can only describe as medical negligence I have been duly removed from this practice. Sadly since it’s been taken over by Pics the service has only gotten worse. As people have properly reported some of the rudest reception staff in history plus a policy of you are wrong and we are correct. Plus don’t you dare query our decisions over your healthcare

Hama Medical Centre
By:Hama M
Date:Sep 9 2019
Rating:Star Rating
Review Source

Please use another surgery/doctor Please do not use this surgery the doctor here. I have been registered here for a number of years and been to see (always) the doctor a number of times. They are by far the worst doctor I have ever seen/used/needed. Their default answer for everything is 'NHS wont touch it'. They are absolutely terrible and do whatever they can to keep costs down and reduce the amount of work to do. I ultimately switched to a different surgery locally, and the moment I saw them they managed to help resolve issues that they were unwilling to. Please avoid this place at all costs and register somewhere else. Please! Also please read the other reviews on here. They say exactly the same thing and people are having the same experience. Something should be done.
Original Comment Report...

Reply from Hama Medical Centre
Wed, 11 Sep 2019 09:20:56 +0100

We are very sorry John to learn that you rate our practice as "absolutely terrible", to the point of advising others to "register somewhere else". We wonder why you didn't raise a complaint through our complaints system when we could have addressed your issues and dissatisfaction. We are, however, pleased that you have found another GP practice that clearly meets your needs. J Thurlby, Practice Manager

Hama Medical Centre
By:Hama M
Date:Aug 29 2019
Rating:Star Rating
Review Source

Reception staff are severely lacking in customer service skills and basic manners, coming across plain rude. I’ve visited the doctor here now on numerous occasions and all appointments I’ve been met with extremely patronising advice such as ‘wear more clothes if you’re ill’, and disbelieving and undermining symptoms bought to his attention. It has gotten to the point that I would rather not go to the doctors as I have never had a pleasant experience whether it be from a telephone call or face to face interaction. The last straw for me was when over the phone I asked to book an appointment with a nurse and the receptionist cut me off and told me to wait for her to talk, absolutely appalling customer service from everyone in this branch. My advice to anyone is to find a new gp practice, how this place is still open for business is beyond me.
Original Comment Report...

Reply from Hama Medical Centre
Fri, 30 Aug 2019 09:41:43 +0100

Firstly, I'd like to apologise on behalf of the practice for the dissatisfaction you have with our reception staff. I'm sorry that you have aired your dissatisfaction on this platform without having raised your issues with us in the first instance, but if you would like to give me a call on 0115 9382101 to discuss this, or drop me a line, I will gladly look into the matter for you. If our staff have been rude or patronising then we need to know about it so that we can take appropriate action. Regards, Julie Thurlby, Practice Manager

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Hama Medical Centre

GP Practice in Nottingham

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