I always find the medical staff really helpful but it’s the receptionists that cause the problems. They always give different answers depending on who you speak to. For instance, I needed a medication review. Called to make an appointment was told there weren’t any and to call back the following Wednesday. I did this, was told there was a delay. Called the following Monday to be told they had all been taken. Only managed to get a telephone appointment with the pharmacist when I explained what the other receptionists had told me. On the day of the phone appointment I waited and called 20 minutes after the time I had been given to be told I shouldn’t have been given a time and the pharmacist would call some time during the day. They really need better training and all be giving out the same information. This would stop a lot of the frustration caused.

Just listen to the automated message from the senior partner when you phone for an appointment (which you can never get anyway). The message is basically telling you not to bother them! We’ve been using them for over 20 years and they’ve always been bad. If I could find somewhere better, I’d move practices. Unfortunately most GP surgeries locally seem to be just as hopeless…….