Definitely would not recommend this practice. Always fobbed off by the GP, try to raise issues with the management and not taken seriously. Personally found management I spoke to rude and arrogant and heard them speak to other patients and own staff in inappropriate and unprofessional manner Some of the reception team lovely and really trying their best but frequent changes in the staff not helpful and maybe representative of my above points Overall surgery going downhill and a shame
Original Comment Report...

I was given an appointment (after a two week wait) on Monday 29 January because I was having problems with my ears ringing and difficulty hearing/sleeping because of this. The Doctor told me that my ears were blocked and their nurse was currently being trained to perform ear syringing so I would have to wait about a month before this procedure could be carried out. He then offered me an alternative of having it done sooner privately at a clinic further down the road, for a fee. I don't know what the legalities of this are but it seemed odd to me. I told him I would rather have it done on the NHS because that's what I pay for out of my NI contributions. They told me to call in about 3 weeks about booking for ear syringe. When I called them for the second time, they booked me in for 10 April. On the day, they called me to say it was cancelled because the machine was broken. I spoke to the manager who then told me the NHS no longer advised the procedure - ok so why book it for me then? I then re-booked to get it done on the 11 May. they called me on the day again to say it was cancelled because the machine was broken. I have now left this surgery. They treat their patients like dirt - you can't get an appointment for weeks but every time you go in there there's no-one in the waiting room! It's gone downhill since the previous doctor left the practice IMO.
Original Comment Report...