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NameOrchard Surgery
AddressThe Dragwell
Kegworth
Derby
DE74 2EL
Phone01509672419

Websitehttp://www.kegworth.net/

Email

RatingStar Rating 24 Reviews
CQCCQC Rating

CCGNHS Rushcliffe CCG
E PrescriptionsNot Available
Status :Closed
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 GP Information
Orchard Surgery is a GP Practice in Derby and provides a list of services listed below if available. This GP practice has 23 reviews with a rating of 3.7 out of 5 and a CQC rating of Good.

  Opening Times    Closed
DayOpening Times
Mon08:30-18:30
Tue08:30-18:30
Wed08:30-17:00
Thu08:30-18:30
Fri08:30-18:30
Sat08:00-11:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
  • Physiotherapy - provided in house and available on NHS
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Orchard Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49880 individuals have been screened out of a possible 1175 eligible people.

A total of 74.89361702 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		880
Cervical Screening Ages 50 to 64670 individuals have been screened out of a possible 805 eligible people.

A total of 83.22981366 of possible patients have been screened which is above the required mimimum standard.		670
Overall number of GP appointments4367 Number of appointments in Apr 2024 from a practice list size of 8844 patients4367
Face to face appointments3384 Face to Face appointments in Apr 2024 which is 77.5% of the total number of appointments.3384
Home Visits54 Home Visits in Apr 2024 which is 1.2% of the total number of appointments.54
Telephone appointments774 Telephone appointments in Apr 2024 which is 17.7% of the total number of appointments.774
Unknown appointments44 Unknown appointments in Apr 2024 which is 1% of the total number of appointments.44
Video call appointments111 Video call appointments in Apr 2024 which is 2.5% of the total number of appointments.111


AA
   Patient Ratings
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Excellent
9

Good
9

Ok
 

Poor
2

Terrible
4

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Patient Reviews

Orchard Surgery
By:Anonymous
Date:Aug 19 2020
Rating:Star Rating
Review Source

Can't speak highly enough about Orchard Surgery.

Orchard Surgery
By:Anonymous
Date:Aug 29 2019
Rating:Star Rating
Review Source

Doctor, this is a thank you for dealing with my shotgun certificate renewal so very promptly. Especially as friends in a similar situation have had numerous issues with their gp's.this and other services at your practice are top rate. And is much appreciated. Thanks once again.r a woods-flack
Original Comment Report...

Reply from Orchard Surgery
Wed, 11 Sep 2019 17:14:16 +0100

Thank you so much for taking the time to give us such lovely and positive feedback, it is very much appreciated. At Orchard Surgery we are really pleased that we have been able to provide you the help and support required. Your feedback has been shared with the whole team. Many thanks Orchard Surgery

Orchard Surgery
By:Orchard S
Date:Jul 5 2019
Rating:Star Rating
Review Source

There is a certain receptionist that is very rude, unhelpful and abrupt, I have had bad experiences with her a few times now over the phone, this lady really needs to be dealt with, a reception job clearly is not working for her, also when doctors are running late (can be up to 40mins sometimes) you are just left in the waiting room without being updated by receptionist. Although there are major issues with the reception area, the actual surgery itself is always clean and tidy and the doctors and nurses are always smart, kind, polite and professional.
Original Comment Report...

Reply from Orchard Surgery
Tue, 09 Jul 2019 18:30:52 +0100

Thank you for taking the time to give us your feedback, and please accept our apologies regarding your experience, we strive to deliver excellent service and meet the needs of all our patients. We would very much like the opportunity to investigate the situation and experiences you have encountered. With this in mind, I would be very grateful if you could contact the Surgery directly to speak with a manager to allow us this opportunity. Please call the main Surgery in Kegworth on 01509 672419, please ask to speak with either Jackie or Mark. Many thanks Orchard Surgery

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Orchard Surgery

GP Practice in Derby

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