Repeatedly mess up referrals, either send to wrong hospital area, don't send at all or recently taken 9 days to type up a referral letter. Doctors don't know what hospitals offer what. You can never get to see the same doctor or get an appointment, unless you fight for an emergency appt. online appt is only for rubbish times and not for main doctors. Always running late. Reception are unhelpful, boarder line rude. People are leaving to join Ardern house as they are sick of the service at New mills
Original Comment Report...

I went to the surgery to request an HRT prescription to alleviate symptoms of menopause. I had previously had a terrible experience at Hayfield with the male doctor there so I asked for a female doctor. I was very disappointed. She kept telling me HRT increased the risk of heart disease and breast cancer but could give no figures or point to research when I asked by what percentage so I could evaluate my risk - I know it is a tiny increase. She said that patches were the best but were unavailable but She didn’t know how long one prescription of gel would last for. And did not really tell me why gel was not as good as patches. I left with a prescription but with no real confidence - and I don’t feel informed. I asked if there were any other options for me to talk to who really knows the subject and was told that another doctor has more gynaecology experience so I will try again. Surely the doctors should know more about/ be better trained in menopause treatment as half the population go through it?
Original Comment Report...

I went to the surgery to request an HRT prescription to alleviate symptoms of menopause. I had previously had a terrible experience at Hayfield with the male doctor there so I asked for a female doctor. I was very disappointed. She kept telling me HRT increased the risk of heart disease and breast cancer but could give no figures or point to research when I asked by what percentage so I could evaluate my risk - I know it is a tiny increase. She said that patches were the best but were unavailable but She didn’t know how long one prescription of gel would last for. And did not really tell me why gel was not as good as patches. I left with a prescription but with no real confidence - and I don’t feel informed. I asked if there were any other options for me to talk to who really knows the subject and was told that another doctor has more gynaecology experience so I will try again. Surely the doctors should know more about/ be better trained in menopause treatment as half the population go through it?
Original Comment Report...